Frequently Asked Questions
Quick answers to common questions.
Which internet packages do you offer?
Novetel Communication currently lists 2, 4, 6, 8, 10 and 12 Mbps monthly packages.
How much do the packages cost?
Listed monthly prices range from PKR 1,800 for 2 Mbps to PKR 4,000 for 12 Mbps. See the Packages page for the complete list.
How do I check if service is available at my address?
Contact us with your complete location. Availability depends on network feasibility at the specific location.
How can I contact support?
Call 0342 6864616 or email support@novetelcommunication.com.
Can I change my package?
Package changes may be possible depending on service availability and your account status. Contact support to confirm.
Are installation or other charges included in the listed price?
The website lists monthly package rates only. Confirm installation, equipment, taxes and other applicable charges with Novetel before activation.
Where is the Novetel office?
Office No. 3, Butt Plaza, Near UBL Bank, Main Bazar, Lalamusa.