Complaints & Feedback

We want to know when something is not working as expected.

For urgent service issues, calling 0342 6864616 is usually the quickest way to reach the team.

How to submit a complaint

  1. Contact support by phone or email.
  2. Provide your name and registered phone number.
  3. Explain the issue, relevant dates and any previous ticket/reference details.
  4. Keep any payment or service references available where relevant.

Contact details

Phone: 0342 6864616
Email: support@novetelcommunication.com
Office: Office No. 3, Butt Plaza, Near UBL Bank, Main Bazar, Lalamusa